Privacy Policy

The Golf Lounge complies fully with the New Zealand Privacy Act 2020 (the Act) when dealing with your personal information. Personal information is information about an identifiable individual. This policy sets out how we collect, use, disclose, and safeguard your personal data. This policy does not limit or exclude any of your statutory rights under the Act. Further details can be found at www.privacy.org.nz.

1. Amendments to this Policy

We may occasionally update this policy by uploading a revised draft to our website. The changes will apply seamlessly from the date of the upload.

2. Collection of Personal Information

We collect personal information about you from:

• You directly, when you register an account, purchase simulator packages, fill out a booking, subscribe to a membership, or contact our Newmarket team via telephone, email, or social media.
• Authorized third parties (such as our secure booking software platforms or payment processors).

3. How We Use Your Personal Information

We will utilize your personal information strictly to:

• Verify your identity and manage your booking profile.
• Provide our simulator services, hospitality, and event tracking to you.
• Market our services, leagues, tournaments, and venue promotions to you, including contacting you electronically (via email or SMS text loops for this purpose).
• Process secure bills, collect membership dues, and authorize credit card transactions.
• Respond to your feedback, inquiries, or support requests.
• Conduct internal anonymized statistical analysis to improve our simulator scheduling and customer experience.
• Protect and/or legally enforce our contractual rights, including defending any legal claims.

4. Disclosing Personal Information

We may disclose your personal data to verified entities that directly support our services, including:

• Our secure third-party payment gateway provider (Stripe).
• Bespoke IT cloud hosting, data center systems, or golf booking software platforms utilized to operate our web interface.
• A regulatory authority, court, or law enforcement agency if strictly required by law or the Act.

Note: Certain underlying technical cloud architectures or booking systems that support our website may occasionally store or process data securely outside of New Zealand.

5. Data Security & Protection

We will take all reasonable, industry-standard administrative and technical security steps to safeguard your personal information against loss, unauthorized access, modifications, or misuse.

6. Accessing and Correcting Data

You have a legal right to request access to any retrievable personal information we hold about you, and to request a correction to that data. Before executing this, we require reasonable evidence to verify your identity.

If you would like to request a copy of your data or request a correction to your profile information, please contact our privacy officer via our website contact page or email.

7. Internet, Cookies, and Tracking

While we maintain highly secure web connections, sending information over the internet is inherently at your own risk.

We use cookies (small identifiers transferred to your device’s browser) to monitor traffic patterns, optimize website speeds, and streamline your booking interface. You can disable cookies within your personal browser settings, though doing so may limit your ability to process instant online simulator bookings.